Frequently Asked Questions

Does Layer8 accept Citrix Training Vouchers?

Yes! We do accept Citrix vouchers. Please contact [email protected] for more information on how to apply your Citrix voucher on a Layer8 Training class.

If I have a Citrix Voucher, do Layer8 promotions apply to me?

Unfortunately, if you have a Citrix voucher, our special promotions will not apply to you. Our promotions only apply if you purchase directly through our website.

Do Nutanix students get access to the Nutanix Education and Support portal?

Yes! Attending a class by one of Nutanix’s partners provides the same benefits as a Nutanix hosted class: access to the customer portal and all e-learning. An exam voucher is also provided with the purchase of a Layer 8 class to attempt the NCP certification.

Where can I find Layer8’s current promotions?

You can find our current promotions on our home page

What does GTR mean?

GTR is a commonly used acronym in the technology training industry. GTR means Guaranteed-to-Run, which ensures that the class you have chosen will run as scheduled. If you enroll in a class that is not Guaranteed-to-Run, your class may not run. If you have more questions about whether a class is Guaranteed-to-Run or not, please contact us at [email protected].

How do I know whether a class will run as scheduled?

If your class is marked as Guaranteed-to-Run, your class is guaranteed to run as scheduled. If it is not, it may not run, dependent on class enrollment. Find our list of Guaranteed-to-Run classes here.

What types of payment does Layer8 accept?

We take credit cards over the phone and online and we also accept company purchase orders. Please contact us at [email protected] for more information on how to pay!

I’m having trouble checking out. What can I do?

If you are having trouble, please contact us by phone at 888-504-8872.

Who do I contact if I’d like to purchase over the phone or ask more questions concerning training?

Please call us at 888-504-8872 and ask for one of our Training Advisors! They will be able to answer your questions and take payment over the phone if you decide on a class.

How do I enroll in a class?

To enroll in a class, simply check out online or call us at 888-504-8872 to enroll in a class. You can also contact us through email at [email protected]

How do I know that I’ve been enrolled in a class?

Once we have received confirmation that you’d like to enroll in a class, we will send you an email with the details of your class (Date, Time, Type of Class). Please note the details of the email, including what you need to do prior to starting your class.

Where do I locate class hours and information?

You can find class hours and information in a couple of places. Once you have enrolled in a class, we will send you a confirmation email that will list class hours and information. You can also find class hours on our website if you search for your class.

When will I receive login information for my class?

You will receive login information the week prior to your class. Unfortunately, sometimes these emails get sent to junk mail, so if you are unable to find your login information email, check in your junk mail before contacting Layer8 Training. If you are still unable to find it, please call or email us and we can help you get ready for class!

What do I do if I am unable to attend my class?

Cancellation and rescheduling requests for public classes must be submitted at least 15 calendar days prior to the first day of class to avoid a fee.

What is Layer8’s cancellation policy?

Cancellation and rescheduling requests for public classes must be submitted at least 15 calendar days prior to the first day of class to avoid a fee.

  • Cancellation or rescheduling over 15 days from the class start date will not be assessed a fee. The learner is eligible to reschedule or receive a full refund.
  • Cancellation or rescheduling within 15 days of the class start date is subject to a fee of 50% of the purchase price.
  • No-shows or cancellations on the start day or later is subject to a fee of 100% of the full purchase price.
  • Cancellation, rescheduling, and no-show fees cannot be applied toward future training events.

To submit a cancellation or reschedule request, please email [email protected].

Do you offer custom and private training?

Yes! If your company needs custom training or training for multiple students, please contact us at [email protected]. We would love to help you find a solution!

How do I get customer support?

Please email [email protected] or text us your questions at 949-267-3058.

What if I can’t find my login information?

Our login information is sent through email the week prior to your class. If you are unable to find this email, please check your junk email. If you still are unable to find your login information email, please contact us at [email protected] or send us a text at 949-267-3058.

How do I share feedback on my class?

You will have the opportunity to fill out a post class evaluation. We love when our students share their feedback on a class! If you’d like to email us, please contact us at [email protected].