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Layer 8 is the exclusive Citrix Authorized Training Provider in North America. Find training for Citrix and NetScaler admins, engineers, and consultants. Layer 8 is the only source for instructor-led Authorized Citrix training.
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A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience like what your users have come to expect.
During this two-day interactive training course, you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance. Participants will:
Module 1: Service Portal overview
This module covers the foundations of Service Portals in ServiceNow.
Objectives
Labs:
Module 2: Create a Service Portal
Learn how to create a new theme, portal, and page.
Module 3: Widgets
Learn how to use widgets on a page to provide your content. This module also includes a low-code overview on how to create a new widget.
Module 4: Header Menus
Learn how to create a new menu and how to include it in a Service Portal.
Module 5: AI Search
Learn about the AI search capabilities within a portal.
Module 6: Service Portal extras
Learn about Announcements, the User Experience Analytics dashboard, using User Criteria records to control user access within a portal, and Guided Tours.
Labs and activities:
Module 7: Redirecting in Service Portal
Learn a variety of options you can configure to redirect users to a Service Portal and to specific pages.
This course is designed for low-code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization’s services online.
Upon completion of this course, learners will have the ability to enroll in the Service Portal Micro-Certification exam on ServiceNow University. This is an open book, non-proctored, online exam. The exam contains less than 25 questions, and you will have 60 minutes to complete it.
To prepare for the exam, please refer to the exam blueprint and review what will be covered.
