ServiceNow Training and Certification Offerings

Turn your career dreams into realities through ServiceNow University, where anyone
can gain skills, credibility, and maximize the ServiceNow Platform

Certification path

  • Certified System Administrator (CSA)
    • Certification Description – identifies the skills and knowledge you gain by
      completing this certification.
    • Training Requirements – *Pre-requisite Training – highly recommended courses
      that provide the underlying content for the required courses.
    • Required Training – the certification exam content is sourced from these
      mandatory course(s). The final course listed issues the required certification
      voucher.
    • Exam Blueprint – details the exam purpose, audience, preparation, scope,
      registration, structure, results, sample questions, and additional Training
      Information.
    • Earn Additional Credentials – the credential is associated to one or more suites.
      Earning this credential is one step closer to earning more credentials.
    • Recommended Experience – the amount of experience recommended; however,
      ServiceNow does not verify experience.
    • Exam and Registration Details – the exam format, duration, and registration
      details are shown.
    • Certification Expiration – details on how to maintain your certification.
  • Certified Application Developer (CAD)
    • Certification Description – identifies the skills and knowledge you gain by
      completing this certification.
    • Training Requirements – *Pre-requisite Training – highly recommended courses
      that provide the underlying content for the required courses.
    • Required Training – the certification exam content is sourced from these
      mandatory course(s). The final course listed issues the required certification
      voucher.
    • Exam Blueprint – details the exam purpose, audience, preparation, scope,
      registration, structure, results, sample questions, and additional Training
      Information.
    • Earn Additional Credentials – the credential is associated to one or more suites.
      Earning this credential is one step closer to earning more credentials.
    • Recommended Experience – the amount of experience recommended; however,
      ServiceNow does not verify experience.
    • Exam and Registration Details – the exam format, duration, and registration
      details are shown.
    • Certification Expiration – details on how to maintain your certification.
  • Certified Implementation Specialist – Platform Analytics (CIS-PA)
    • Certification Description – identifies the skills and knowledge you gain by
      completing this certification.
    • Training Requirements – *Pre-requisite Training – highly recommended courses
      that provide the underlying content for the required courses.
    • Required Training – the certification exam content is sourced from these
      mandatory course(s). The final course listed issues the required certification
      voucher.
    • Exam Blueprint – details the exam purpose, audience, preparation, scope,
      registration, structure, results, sample questions, and additional Training
      Information.
    • Earn Additional Credentials – the credential is associated to one or more suites.
      Earning this credential is one step closer to earning more credentials.
    • Recommended Experience – the amount of experience recommended; however,
      ServiceNow does not verify experience.
    • Exam and Registration Details – the exam format, duration, and registration
      details are shown.
    • Certification Expiration – details on how to maintain your certification.
  • Certified Implementation Specialist – Service Provider (CIS-SP)
    • Certification Description – identifies the skills and knowledge you gain by
      completing this certification.
    • Training Requirements – *Pre-requisite Training – highly recommended courses
      that provide the underlying content for the required courses.
    • Required Training – the certification exam content is sourced from these
      mandatory course(s). The final course listed issues the required certification
      voucher.
    • Exam Blueprint – details the exam purpose, audience, preparation, scope,
      registration, structure, results, sample questions, and additional Training
      Information.
    • Earn Additional Credentials – the credential is associated to one or more suites.
      Earning this credential is one step closer to earning more credentials.
    • Recommended Experience – the amount of experience recommended; however,
      ServiceNow does not verify experience.
    • Exam and Registration Details – the exam format, duration, and registration
      details are shown.
    • Certification Expiration – details on how to maintain your certification.

For more information on preparing for and scheduling exams, please visit ServiceNow training and certifications