Public Class Cancellation & Reschedule Policy

Cancellation and rescheduling requests for public classes must be submitted at least 15 calendar days prior to the first day of class to avoid a fee.

  • Cancellation or rescheduling over 15 days from the class start date will not be assessed a fee. The learner is eligible to reschedule or receive a full refund.
  • Cancellation or rescheduling within 15 days of the class start date is subject to a fee of 50% of the purchase price.
  • No-shows or cancellations on the start day or later is subject to a fee of 100% of the full purchase price.
  • Cancellation, rescheduling, and no-show fees cannot be applied toward future training events.

To submit a cancellation or reschedule request, please email [email protected]

Attendee Substitutions

Attendee substitutions are allowed at no additional charge. Substitutions must be submitted one business day prior to the class start date.

Retakes of a Class

Attendees who wish to retake a class for any reason are considered new enrollments and subject to the prices listed for the class.

Class Cancellations by Layer 8 Training

Layer 8 Training reserves the right to cancel any class at least seven calendar days before the scheduled start date. If a class is cancelled, learners will be notified via email. Attendees will be given the option to reschedule or receive a full refund.

Private Classes Cancellation & Reschedule Policy

Private classes must be canceled or rescheduled more than 30 days before the first day of class to avoid a fee. Any cancellation or rescheduling requests after that are subject to a fee as detailed below:

  • Cancellation or rescheduling more than 30 calendar days from the start date can be rescheduled at no additional cost, or a full refund can be received.
  • Cancellation or rescheduling 30 – 14 calendar days from the start date is subject to a fee of 20% of the purchase price.
  • Cancellation or rescheduling 13 – 7 calendar days from the start date is subject to a fee of 50% of the purchase price.
  • Cancellation or rescheduling less than 7 calendar days from the start date is subject to a fee of 100% of the purchase price.
  • Cancellation, rescheduling, and no-show fees cannot be applied toward future training events.

To submit a cancellation or reschedule request, please email [email protected]

Please contact [email protected] for any circumstances that fall outside the above policy.