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      Scripting in ServiceNow Fundamentals

      $2,700 Duration: 3 Days

      Summary

      Attend Scripting in ServiceNow Fundamentals to learn how to use the ServiceNow JavaScript API. Take advantage of the extensibility of ServiceNow by adding new functionality or modifying the baseline behavior of an instance. This class begins with client-side scripting and transitions to server-side scripting. Attendees write, test and debug scripts using real-world, relevant lab exercises. The class features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

      Key Skills

      When you complete this course, you will be able to:

      • Determine when and where it is appropriate to script
      • Use ServiceNow’s built-in text editor
      • Script client-side with:
        • Client Scripts
        • UI Policies
      • Script server-side with:
        • Business Rules
        • GlideSystem
        • GlideRecord/GlideQuery
        • Script Includes
        • Flow Designer
      • Use ServiceNow’s scripting best practices
      Course Outline

      Day 1

      Module 1: Scripting Overview

      • Lab 1.1: Using the Syntax Editor
      • Lab 1.2: Syntax Checking
      • Lab 1.3: Explore Scripting Resources

      Module 2: Client Scripts

      • Lab 2.1: Two Simple Client Scripts
      • Lab 2.2: g_form and g_user
      • Lab 2.3: Debugging Client Scripts

      Module 3: UI Policies

      • Lab 3.1: Incident State Resolve/Closed

      Day 2

      Module 4: Business Rules

      • Lab 4.1: Debugging Business Rules
      • Lab 4.2: Current and Previous
      • Lab 4.3: Display Business Rules and Dot-walking

      Module 5: GlideSystem

      • Lab 5.1: Setting the CAB Date
      • Lab 5.2: Re-open Problem Date Validation

      Module 6: GlideRecord

      • Lab 6.1: Two GlideRecord Queries
      • Lab 6.2: RCA Attached: Problem and Child Incidents
      • Lab 6.3: addEncodedQuery()
      • Lab 6.4 Explore GlideQuery

      Module 7: Script Includes

      • Lab 7.1: Classless Script Include (logPropertyValues)
      • Lab 7.1A: Classless Script Include (hasRoleExactly)

      Day 3

      Module 7: Script Includes (continued)

      • Lab 7.2: Create a New Class
      • Lab 7.3: HelloWorld GlideAjax
      • Lab 7.4: Number of Group Members
      • Lab 7.5: JSON Object

      Module 8: Scripting with Flow Designer

      • Lab 8.1: Build a Flow
      • Lab 8.2: Trigger a Subflow
      • Lab 8.3: Add a Script to a Flow
      Audience

      ServiceNow System Administrators, with a minimum of two years’ experience configuring and developing the platform, who wish to extend the functionality of their instance.

      Certifications

      This certification associated with this course is Certified Application Developer (CAD)